Moderating Role of Organizational Commitment between Communication Satisfaction and Turnover Intentions Among Nurses

Article Title: Moderating Role of Organizational Commitment between Communication Satisfaction and Turnover Intentions Among Nurses

Author(s): Sumara Naz and Seema Gul

Institute(s): International Islamic University, Islamabad,

Journal: Pakistan Journal of Psychological Research, 2014, Vol. 29, No. 1, 39-52

Correspondence Address: Seema Gul, Chairperson, Department of Psychology, Women Campus, International Islamic University Islamabad, Pakistan. E-mail: seema.gul@iiu.edu.pk

Abstract

Aim of the present study was to investigate the relationship of communication satisfaction and turnover intentions and to explore the moderating role of organizational commitment in the relationship of two variables. The sample of 120 nurses was taken from government and private hospitals of Rawalpindi and Islamabad. Turnover intention was measured by Turnover Intentions Scale (O’Driscoll & Beeher, 1994), while Organizational Commitment Scale (Cook & Wall, 1980) was used to measure organizational commitment, and level of communication satisfaction of nurses was assessed by Communication Satisfaction Questionnaire (Downs & Hazen, 1977). It was hypothesized that communication satisfaction was inversely correlated with turnover intentions and organizational commitment play a moderating role in the relationship of communication satisfaction and turnover intentions. Results revealed that communication satisfaction with co-workers, supervisors, and upper management has negative relationship with turnover intentions. Results also showed that organizational commitment has a significant moderating role in the relationship of communication satisfaction and turnover intentions.

Keywords: Communication satisfaction, turnover intentions, organizational commitment

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