Article Title: Gender Differences in Conflict Resolution Styles (CRS) in Different Roles: A Systematic Review

Author(s): Saadia Dildar and Naumana Amjad

Institute(s): Clinical Psychology Unit, GC University Lahore; Institute of Applied Psychology, University of Punjab

Journal: Pakistan Journal of Social and Clinical Psychology, 2017, Vol. 15, No.2, 37-41

Correspondence Address: Saadia Dildar, Assistant Professor, Clinical Psychology Unit, GC University Lahore (Pakistan), Email: saadiadildargcu@gmail.com

Abstract

A systematic review aimed at bringing together empirical evidences of conflict resolution styles used by men and women was carried out. It consisted of 28 published studies as well as four indigenous dissertations obtained from searching relevant databases. The review suggested that in home setting, women and men both collaborated while resolving conflicts, with men being more competitive. At workplace, gender differences diminished, with men or women being more dominating as managers, and more accommodating as subordinates. This is indicative of the significance of the power, role and setting in determination of the conflict resolution style. Unexplained directions of the empirical research (i.e., situations, types of conflicts, functions, effects and personality traits) as determinants of CRS have been discussed. Moreover, the outcome (i.e., satisfaction or distress, effectiveness and hostility) can particularly be assessed to ascertain constructive or destructive conflict resolution styles.

Keywords: Conflict resolution, compromising, avoiding, constructive, destructive